Help & Guides
General
ABC+ Warranty Consumer Code for New Homes
Ark Insurance Group
Association of Residential Managing Agents (ARMA)
Aviation (Flights)
Benenden Health
British Holiday & Home Parks Association
Build-Zone Structural Warranty Policies
Cars (The Good Garage Scheme)
Cavity Wall Installation (CIGA & IAA)
Consumer Code for Home Builders Independent Dispute Resolution
Consumer Code for New Homes
Domain Name (Nominet)
Education (ICASO)
Gambling
Homes England
ICW Consumer Code for New Homes
Institute Of Residential Property Management (IRPM)
Jewellers
Lotteries
NAFD Resolve
National Custom & Self Build Association (NaCSBA)
Package Holidays
Postal Redress (POSTRS)
Private Healthcare Mediation
Regulator of Social Housing
Renewables
Solicitors
Storage
Surveyors (RICS)
Telecoms (CISAS)
The Glazing Arbitration Scheme
Water Redress (WATRS)
Westerleigh Group
Frequently asked questions
Guidance
Guidance
The outcomes
If an adjudicator decides to uphold in full or in part a customer's complaint, and the customer accepts the decision in full, one or more of the following remedies are available under this scheme:
- A product or service;
- Something to be done about a bill or bills;
- Some practical action to be taken;
- A payment which must total no more than £10,000.00 (including VAT). This sum includes any claims for compensation, refunds, credits and/or waivers.
Useful links
The steps you must take before submitting a complaint
Contact the company
Get in touch with FOS
Get in touch with CEDR
Are you a business?
CEDR can provide dispute resolution services for business in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost