Managed independently by Centre for Effective Dispute Resolution
This Scheme uses Arbitration. Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts in very rare occasions.
This process is conducted entirely in writing.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
Raise your complaint with the garage as soon as possible.
If you remain dissatisfied after weeks escalate your complaint to the Good Garage Scheme. Upon receipt of your complaint, a representative will investigate the situation with the garage involved. Following this, they will be in contact with you.
If Good Garage Scheme are unable to resolve your complaint they will refer the matter to CEDR for legally binding arbitration.