Our staff are working remotely from home so please do not post anything to the office, until further notice. If possible, customers are advised to email applications@cedr.com if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday.  Please note that there may be some possible delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.

What is the Good Garage Scheme?

CEDR provides Arbitration for members of the Good Garage Scheme and their customers. The Good Garage Scheme provides effective self-regulation of independent workshops and MOT centres giving motorists access to a trustworthy garage in their area to service, repair or carry out an MOT.

This Scheme uses Arbitration. Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts in very rare occasions.

This process is conducted entirely in writing.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewers Terms of Reference

Companies covered

You will be directed to an external site, where you can search to see if your company is covered under this Scheme.

The steps you must take before submitting a complaint

Step 1.

Raise your complaint with the garage as soon as possible.

Step 2.

If you remain dissatisfied after weeks escalate your complaint to the Good Garage Scheme. Upon receipt of your complaint, a representative will investigate the situation with the garage involved. Following this, they will be in contact with you. 

Step 3.

If Good Garage Scheme are unable to resolve your complaint they will refer the matter to CEDR for legally binding arbitration. 

Ready to submit a complaint?

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Need additional assistance?

Please call us and we will provide the support that you need

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