Funeral Conciliation and Adjudication Scheme
Managed independently by Centre for Effective Dispute Resolution
We provide conciliation and adjudication under this scheme. NAFD Resolve will refer your matter to CEDR for conciliation in the first instance. Please note that the NAFD will issue out the Conciliation Application form for consumers to complete and send to CEDR.
Conciliation: A private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties. This process is conducted by several means of communication including telephone, Skype or by email.
Please note that the conciliator will seek to conclude the conciliation within 21 days of his or her appointment. If an agreement is reached, the parties have 14 days to sign and return the Outcome Statement. Please note that the conciliator will speak to the parties by telephone or communicate in writing (including email) with the parties, either together or individually, to request further information or to explore possible solutions. Therefore please ensure that you are available during the 21 days so that this stage isn’t prolonged unnecessarily.
Within 5 working days of Application being received
15 working days for Conciliator to issue Outcome Statement
10 working days for Parties to sign and return Outcome Statement
Adjudication is a method whereby an independent adjudicator is assigned your case and will read all the evidence provided and make a final decision. If the adjudicator requires any additional information from you, they will request this prior to issuing their final decision.
Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act (1996) and can only be appealed in the courts in very limited circumstances. The arbitration process is conducted entirely in writing.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
Raise your concerns with the funeral firm in the first instance
If your dispute remains unresolved you should refer the matter to National Association of Funeral Directors (NAFD) who will, in turn, refer to the matter to us for conciliation or you may choose to move straight to stage three. Please note that the conciliator will seek to conclude the conciliation within 21 days of his or her appointment.