Frequently asked questions

Useful documentation

Video guides



What is Conciliation?

Conciliation: A private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties. This process is conducted by several means of communication including telephone, Skype or by email.


Please note that the conciliator will seek to conclude the conciliation within 21 days of his or her appointment.  If an agreement is reached, the parties have 14 days to sign and return the Outcome Statement. Please note that the conciliator will speak to the parties by telephone or communicate in writing (including email) with the parties, either together or individually, to request further information or to explore possible solutions. Therefore please ensure that you are available during the 21 days so that this stage isn’t prolonged unnecessarily.



Appoint Conciliator 

Within 5 working days of Application being received 


Outcome Statement

15 working days for Conciliator to issue Outcome Statement 



10 working days for Parties to sign and return Outcome Statement 

What is Adjudication?

Adjudication is a method whereby an independent adjudicator is assigned your case and will read all the evidence provided and make a final decision. If the adjudicator requires any additional information from you, they will request this prior to issuing their final decision.


Please note that this resolution may be different from an outcome determined by a court applying strict legal principles.

Complaints about CEDR

Complaints about CEDR

What if I have a complaint about CEDR?

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

The steps you must take before submitting a complaint


Contact the firm

Raise your concerns with the funeral firm in the first instance.

Get in touch with NAFD Resolve

If your dispute remains unresolved you should refer the matter to National Association of Funeral Directors (NAFD) who will, in turn, refer to the matter to us for conciliation or you may choose to move straight to stage three. Please note that the conciliator will seek to conclude the conciliation within 21 days of his or her appointment.

Making a decision

Independent adjudication.
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Are you a business?

CEDR can provide dispute resolution services for business in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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