Funeral Conciliation and Adjudication Scheme
We provide Alternative Dispute Resolution (conciliation and adjudication) for members of the National Association of Funeral Directors (NAFD) and their customers under the NAFD Resolve Conciliation and Adjudication Schemes.
Up to 90 days
What we can do
We provide independent conciliation and adjudication under this scheme. NAFD Resolve will refer your matter to CEDR for conciliation in the first instance. Please note that the NAFD will issue out the Conciliation Application form for consumers to complete and send to CEDR. Applications are only accepted in English and please note that the process is done in English only.
Please note that any conciliation outcome agreements and adjudications issued will include details of how the outcome was reached. Also, a consumer can withdraw a case at any time prior to the issuing of the outcome agreement or adjudicator’s decision.
- If you want to know more about how we can help you with your NAFD Resolve complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
Contact the firm
Get in touch with NAFD
Make a decision
CEDR is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Compentent Authorities and Information) Regulations 2015.