Duration: Up to 90 days
Managed independently by Centre for Effective Dispute Resolution
Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
Raise your concerns with the company directly via their complaints procedure.
If you remain dissatisfied following receipt of the final position given to you by the company, raise your concerns with the British Holiday & Home Parks Association (BHHPA).
If you are still dissatisfied following BHHPA’s intervention you may refer the matter for arbitration.