What is the British Holiday & Home Parks Association

CEDR provides independent arbitration for disputes relating to services provided by companies listed as members of the British Holiday & Home Parks Association.

Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.

Please note that the process is done entirely in English and that the solution may be different from an outcome determined by a court.

The process is conducted entirely in writing. Both parties will see all the evidence submitted by the other. The arbitrators award is confidential between the parties and the award will include details of how the outcome was reached.

Please note that a consumer can withdraw a case at any time prior to the issuing of the award. Please note that whilst Arbitration is legally binding, the solution may be different from an outcome determined by a court.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

Click below to see the companies covered.

The steps you must take before submitting a complaint:

Step 1.

Raise your concerns with the company directly via their complaints procedure.

Step 2.

If you remain dissatisfied following receipt of the final position given to you by the company, raise your concerns with the British Holiday & Home Parks Association (BHHPA).

Step 3.

If you are still dissatisfied following BHHPA’s intervention you may refer the matter for arbitration.

Ready to submit a complaint?

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