This Scheme applies to applications for arbitration made to the Centre for Effective Dispute Resolution (CEDR) in respect of disputes between ‘traders’ (that is, member companies of the Glass & Glazing Federation (“GGF”) or registered firms of the Fenestration Self-Assessment Scheme (“FENSA”) and their customers. Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s conciliation procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.

To commence arbitration proceedings, a joint application by the Parties must first be submitted to CEDR through the GGF where the trader is a GGF member company, or through FENSA where the trader is a FENSA registered firm.

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