National Custom & Self Build Association


National Custom & Self Build Association

NaCSBA is the voice of the Custom and Self-build housing sector. It's mission is to make Custom and Self-build a mainstream choice for everyone seeking a home of their own.




Up to 90 days

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New build

What we can do

CEDR can provide the services of a conciliator for a private and structured form of assisted negotiation. If a settlement is reached the conciliator can draw up an agreement that can then become a legally binding contract if signed by both parties.

  • If you want to know more about how we can help you with your NaCSBA complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Contact the company who undertook the works as soon as possible.
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Get in touch with NaCSBA

If the company is not able to resolve your problem to your satisfaction within 14 days you can escalate the complaint to NaCSBA.
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Refer to CEDR for conciliation

NaCSBA may refer your matter to CEDR for independent conciliation at the end of their own complaint review process.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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