TGAS
TGAS is managed independently by CEDR, an Alternative Dispute Resolution Provider, to resolve disputes related to 'traders', who are member companies of the Glass & Glazing Federation ("GGF") or registered firms of the Fenestration Self-Assessment Scheme ("FENSA") and their customers.
Cost
£120
Duration
Up to 90 days
![TGAS Header](https://cedr.com/wp-content/uploads/2023/07/TGAS-header.png)
![Window](https://cedr.com/wp-content/uploads/2022/05/TGAS-1920x1034-1.jpg)
What we can do
Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s conciliation procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.
- If you want to know more about how we can help you with your TGAS complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
![speech bubble icon](https://cedr.com/wp-content/uploads/2023/04/Path-5001.png)
Contact the company
![clipboard icon](https://cedr.com/wp-content/uploads/2023/04/Path-5000.png)
Contact Glass & Glazing Federation or FENSA
![tick and cross icon](https://cedr.com/wp-content/uploads/2023/04/Group-4979.png)
Apply to TGAS for arbitration
![](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24587.png)
Meet the Team
See our experienced team >![Woman smiling](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24533.png)
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost