TGAS
TGAS is managed independently by CEDR, an Alternative Dispute Resolution Provider, to resolve disputes related to 'traders', who are member companies of the Glass & Glazing Federation ("GGF") or registered firms of the Fenestration Self-Assessment Scheme ("FENSA") and their customers.
Cost
£120
Duration
Up to 90 days


What we can do
Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s conciliation procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.
- If you want to know more about how we can help you with your TGAS complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint

Contact the company

Contact Glass & Glazing Federation or FENSA

Apply to TGAS for arbitration

Meet the Team
See our experienced team >
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost