Help & Guides
General
ABC+ Warranty Consumer Code for New Homes
Ark Insurance Group
Aviation (Flights)
Benenden Health
British Holiday & Home Parks Association
Build-Zone Structural Warranty Policies
Cars (The Good Garage Scheme)
Cavity Wall Installation (CIGA & IAA)
Consumer Code for Home Builders Independent Dispute Resolution
Consumer Code for New Homes
Domain Name (Nominet)
Education (ICASO)
Gambling
Homes England
ICW Consumer Code for New Homes
Jewellers
Lotteries
NAFD Resolve
National Custom & Self Build Association (NaCSBA)
Package Holidays
Postal Redress (POSTRS)
Private Healthcare Mediation
Regulator of Social Housing
Renewables
Solicitors
Storage
Surveyors (RICS)
Telecoms (CISAS)
The Glazing Arbitration Scheme
The Property Institute (TPI) - Company Members
The Property Institute (TPI) - Individual Members
The Property Institute (TPI) - Outcome Appeals
Water Redress (WATRS)
Westerleigh Group
Frequently asked questions
How we can help you make a complaint
How we can help you make a complaint
How we do it
This Scheme uses Arbitration. Arbitration is a legal process, carried out in line with the Arbitration Act 1996, by which an independent and impartial person (the arbitrator) decides the outcome of a dispute. The arbitrator has wide powers to decide on a case.
Please read our Arbitration Guide, located in the 'Downloads' section above.
What if I have a complaint about CEDR?
What if I have a complaint about CEDR?
Complaints about CEDR
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.
The steps you must take before submitting a complaint
Contact the company
Contact Glass & Glazing Federation or FENSA
Apply to TGAS for arbitration
Are you a business?
CEDR can provide dispute resolution services for business in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost