Who are TGAS?

TGAS is managed independently by The Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, to resolve disputes related to 'traders', who are member companies of the Glass & Glazing Federation ("GGF") or registered firms of the Fenestration Self-Assessment Scheme ("FENSA") and their customers. 

Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s conciliation procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.

To commence arbitration proceedings, a joint application by the Parties must first be submitted to CEDR through the GGF where the trader is a GGF member company, or through FENSA where the trader is a FENSA registered firm.

This Scheme uses Arbitration. Arbitration is a legal process, carried out in line with the Arbitration Act 1996, by which an independent and impartial person (the arbitrator) decides the outcome of a dispute. The arbitrator has wide powers to decide on a case. 

Please read our Arbitration Guide, located in the 'Downloads' section. 

List of companies covered

All members of the Glass and Glazing Federation are members of the Scheme.

The steps you must take before submitting a complaint

Step 1.

Raise your complaint with the company in the first instance

Step 2.

If the company is not able to address your complaint to your satisfaction you can escalate the matter to the Glass & Glazing Federation or FENSA as appropriate. 

Step 3.

If Intervention from GGF or FENSA does not resolve the issue you may apply to TGAS, However, to commence arbitration proceedings, a joint application by the Parties must first be submitted to CEDR through the GGF where the trader is a GGF member company, or through FENSA where the trader is a FENSA registered firm. 

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