Managed independently by Centre for Effective Dispute Resolution
Duration: Up to 90 days
Get in contact
Before making a complaint you should read our Guidance Notes. You can then make and submit your complaint. If you have any questions, just get in touch.
What is the Gambling Scheme?
CEDR adjudicates disputes between customers and gambling and gaming operators who are members of the CEDR Scheme. CEDR is approved by the Gambling Commission to provide ADR services for Adult Gaming Centres, Family Entertainment Centres, Lotteries and all Remote Sectors.
We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to adjudicate disputes related to transactions (game playing).
A party to a dispute can withdraw their claim at any time during the adjudication process once the case has commenced. However, once a decision is issued, it can only be accepted or rejected.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below.
The steps you must take before submitting a complaint
Raise your complaint with the company in the first instance
If you remain dissatisfied following receipt of final position letter from a Senior Manager you may refer the matter to CEDR by submitting an application for adjudicated.
Once submitted your application will be reviewed for its eligibility. If accepted your complaint will be allocated to an adjudicator.
* Claims up to £10,000; the adjudicator will issue a written Decision that the customer may choose to accept or reject. If accepted the company must comply with the adjudicators direction on redress.
Things we cannot assist with
We cannot adjudicate Disputes related to customer service and gaming licences which is dealt with by the Gambling Commission.