CEDR adjudicates disputes between customers and gambling and gaming operators who are members of the CEDR Scheme.

Managed independently by Centre for Effective Dispute Resolution




Up to 90 days

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Which company would you like to make a complaint about?

Search for a company you wish to complain about.

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What we can do

We are approved as an independent dispute resolution provider by The Gambling Commission to adjudicate disputes related to transactions (game playing). Please note that we can accept applications in English and Welsh, but the adjudication process is conducted entirely in English.

  • If you want to know more about how we can help you with your complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

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Contact the company

Raise your complaint with the company in the first instance.
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Get in touch with CEDR

If you remain dissatisfied following receipt of final position letter from a Senior Manager you may refer the matter to CEDR by submitting an application for adjudication.
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Complaint allocated to adjudicator

Once submitted your application will be reviewed for its eligibility. If accepted your complaint will be allocated to an adjudicator. * Claims up to £10,000; the adjudicator will issue a written Decision that the customer may choose to accept or reject. If accepted the company must comply with the adjudicators direction on redress.
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Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
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