Lotteries
CEDR adjudicates disputes between customers and lottery operators who are members of the CEDR Scheme. The operator of the National Lottery, Allwyn Entertainment Ltd, is a member of this Scheme.
Managed independently by Centre for Effective Dispute Resolution
Cost
Free
Duration
Approx. 6-8 weeks
![Lotteries Header](https://cedr.com/wp-content/uploads/2023/07/Lotteries-header.png)
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
![Lottery ticket](https://cedr.com/wp-content/uploads/2019/11/lotteries.jpg)
What we can do
We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to Adjudicate disputes related to transactions (game playing). Please note that we can only accept applications in English and the adjudication process is conducted entirely in English.
- If you want to know more about how we can help you with your Lotteries complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint
![speech bubble icon](https://cedr.com/wp-content/uploads/2023/04/Path-5001.png)
Contact the company
![clipboard icon](https://cedr.com/wp-content/uploads/2023/04/Path-5000.png)
Get in touch with CEDR
![tick and cross icon](https://cedr.com/wp-content/uploads/2023/04/Group-4979.png)
Complaint allocated to adjudicator
![](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24587.png)
Meet the Team
See our experienced team >![Lotto ticket](https://cedr.com/wp-content/uploads/2019/11/lotteries.jpg)
Companies Covered
Check out what companies are covered >![Woman smiling](https://cedr.com/wp-content/uploads/2023/04/CEDR-Day2-24533.png)
Are you a business?
CEDR can provide dispute resolution services for businesses in most sectors.
- Fast, and cost effective solutions
- Provided at a sustainable cost
![Gambling Commission Logo](https://cedr.com/wp-content/uploads/2023/07/gambling-logo.png)
CEDR is approved by The Gambling Commission.