CEDR adjudicates disputes between customers and lottery operators who are members of the CEDR Scheme. The operator of the National Lottery, Camelot, is a member of this Scheme.
Managed independently by Centre for Effective Dispute Resolution
Approx. 6-8 weeks
Which company would you like to make a complaint about?
Search for a company you wish to complain about.
What we can do
We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to Adjudicate disputes related to transactions (game playing). Please note that we can only accept applications in English and the adjudication process is conducted entirely in English.
- If you want to know more about how we can help you with your Lotteries complaint, please visit our Help & Guides.
The steps you must take before submitting a complaint (for Camelot Cases)
Contact the company
Get in touch with CEDR
Complaint allocated to adjudicator
CEDR is approved by The Gambling Commission.