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General

ABC+ Warranty Consumer Code for New Homes

Ark Insurance Group

Association of Residential Managing Agents (ARMA)

Aviation (Flights)

Benenden Health

British Holiday & Home Parks Association

Build-Zone Structural Warranty Policies

Cars (The Good Garage Scheme)

Cavity Wall Installation (CIGA & IAA)

Consumer Code for Home Builders Independent Dispute Resolution

Consumer Code for New Homes

Domain Name (Nominet)

Education (ICASO)

Gambling

Homes England

ICW Consumer Code for New Homes

Institute Of Residential Property Management (IRPM)

Jewellers

Lotteries

NAFD Resolve

National Custom & Self Build Association (NaCSBA)

Package Holidays

Postal Redress (POSTRS)

Private Healthcare Mediation

Regulator of Social Housing

Renewables

Solicitors

Storage

Surveyors (RICS)

Telecoms (CISAS)

The Glazing Arbitration Scheme

Water Redress (WATRS)

Westerleigh Group

Frequently asked questions

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How we can help you make a complaint

How we can help you make a complaint

How we do it

When you submit your evidence to us, it will be weighed up by an Independent Adjudicator who will assess the claim. Please read information we have available under ‘Useful Documentation’.

 

A party to a dispute can withdraw their claim at any time during the adjudication process once the case has commenced. However, once a decision is issued, it can only be accepted or rejected.

 

Please note that we can only accept applications in English and the adjudication process is conducted entirely in English.

What if I have a complaint about CEDR?

What if I have a complaint about CEDR?

Complaints about CEDR

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaint Form below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

The steps you must take before submitting a complaint

1

Contact the company

Raise your complaint with the company in the first instance. If you are not happy with the initial response, you can escalate your complaint to a Allwyn Entertainment Ltd Manager who will provide a response within 10 working days. After receiving that response, if you remain unhappy, you can request a further investigation by a Allwyn Entertainment Ltd Senior Manager. They will contact you with the final outcome of your complaint, generally within 10 working days.
2

Get in touch with CEDR

If you remain dissatisfied following receipt of final position letter from an Allwyn Entertainment Senior Manager you may refer the matter to CEDR by submitting an application for adjudication. Once submitted your application will be reviewed for its eligibility.
3

Complaint allocated to adjudicator

If accepted your complaint will be allocated to an adjudicator. Claims up to £10,000: The adjudicator will issue a written Decision that the customer may choose accept or reject. If accepted Allwyn Entertainment must comply with the adjudicators' direction on redress. Claims over £10,000: The adjudicator will issue a recommendation. If both the customer and Allwyn Entertainment accept the recommendation it becomes a binding contract.
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