Customer Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1 July 2022 - 30 September 2022.
37
Number of respondents
21%
- 0
- 100
79%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
80%
- 0
- 100
0%
- 0
- 100
20%
- 0
- 100
For those who complaint was settled, the above data applies.
83%
- 0
- 100
17%
- 0
- 100
30%
- 0
- 100
22%
- 0
- 100
48%
- 0
- 100
71%
- 0
- 100
0%
- 0
- 100
29%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
60%
- 0
- 100
0%
- 0
- 100
40%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
0%
- 0
- 100
0%
- 0
- 100
100%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.