Customer Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1st October 2022 - 31st December 2022.
68
Number of respondents
23%
- 0
- 100
77%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
75%
- 0
- 100
25%
- 0
- 100
0%
- 0
- 100
For those who complaint was settled, the above data applies.
45%
- 0
- 100
55%
- 0
- 100
31%
- 0
- 100
18%
- 0
- 100
51%
- 0
- 100
100%
- 0
- 100
0%
- 0
- 100
0%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
86%
- 0
- 100
0%
- 0
- 100
14%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
0%
- 0
- 100
5%
- 0
- 100
95%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.