Customer Satisfaction survey

The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1 August 2021 - 31 October 2021.

43 Number of respondents
25%
  • 0
  • 100
75%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

100%
  • 0
  • 100
0%
  • 0
  • 100
0%
  • 0
  • 100

For those who complaint was settled, the above data applies.

39%
  • 0
  • 100
14%
  • 0
  • 100
47%
  • 0
  • 100
100%
  • 0
  • 100
0%
  • 0
  • 100
0%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

25%
  • 0
  • 100
0%
  • 0
  • 100
75%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

8%
  • 0
  • 100
0%
  • 0
  • 100
92%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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