Customer Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey. Number of respondents: 48
1st April 2025 - 30th June 2025 Yes No
After your application was accepted by CEDR for review, did the company offer to settle your complaint? 26% 74%
1st April 2025 - 30th June 2025 Of the cases that had an offer made
I accepted the offer 33%
I declined the offer and proceeded to adjudication/arbitration 67%
1st April 2025 - 30th June 2025 What was the Outcome of your Adjudication?
Claim succeeded in full 3%
Claim succeeded in part 16%
Claim did not succeed 81%
1st April 2025 - 30th June 2025 Easy Neither Difficult
How easy was the offer of settlement to understand? 50% 25% 25%
How easy was it to understand the written decision? 55% 16% 29%
1st April 2025 - 30th June 2025 Satisfied Neither Dissatisfied
Overall - How satisfied are you with the process at CEDR? 34% 6% 60%
Settled Case - Satisfaction with the process at CEDR? 100% 0% 0%
Adjudicated Case (in favour of customer) - Satisfaction with the process at CEDR? 33% 0% 67%
Adjudicated Case (in favour of company) - Satisfaction with the process at CEDR? 16% 8% 76%
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