Customer Satisfaction survey

The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1 May 2021 - 31 July 2021.

59 Number of respondents

Case Settled

15%
  • 0
  • 100
85%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

67%
  • 0
  • 100
0%
  • 0
  • 100
33%
  • 0
  • 100

For those who complaint was settled, the above data applies.

83%
  • 0
  • 100
17%
  • 0
  • 100

30%
  • 0
  • 100
8%
  • 0
  • 100
63%
  • 0
  • 100

100%
  • 0
  • 100
0%
  • 0
  • 100
0%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

100%
  • 0
  • 100
0%
  • 0
  • 100
0%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

12%
  • 0
  • 100
4%
  • 0
  • 100
84%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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