Customer Satisfaction survey
The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1 February 2022 - 30 April 2022.
24
Number of respondents
37%
- 0
- 100
63%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
100%
- 0
- 100
0%
- 0
- 100
0%
- 0
- 100
For those who complaint was settled, the above data applies.
29%
- 0
- 100
71%
- 0
- 100
6%
- 0
- 100
23%
- 0
- 100
71%
- 0
- 100
100%
- 0
- 100
0%
- 0
- 100
0%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
75%
- 0
- 100
0%
- 0
- 100
25%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
8%
- 0
- 100
0%
- 0
- 100
92%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.