Customer Satisfaction survey
The following statistics are taken from the CEDR Customer Satisfactory Survey. This is tri-monthly data for the period dated 1 August 2021 - 31 October 2021.
43
Number of respondents
25%
- 0
- 100
75%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
100%
- 0
- 100
0%
- 0
- 100
0%
- 0
- 100
For those who complaint was settled, the above data applies.
50%
- 0
- 100
50%
- 0
- 100
39%
- 0
- 100
14%
- 0
- 100
47%
- 0
- 100
100%
- 0
- 100
0%
- 0
- 100
0%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
25%
- 0
- 100
0%
- 0
- 100
75%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
8%
- 0
- 100
0%
- 0
- 100
92%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.