Management team

John Munton

Director of Dispute Resolution Services

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John. P. Azzi

Head of Consumer Services

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Doug O'Neil

Head of Services

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Emma Batsa

Senior Manager - Customer Experience and Service Innovation

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Tope Adeyemi

Appointed since 2017

Claire Andrews

Appointed since 2014

Heleena Ashley

Appointed since 2017

Beverley Beckford

Appointed since 2017

John Bolton

Appointed since 2016

Victoria Brindley

Appointed since 2017

Tony Cole

Appointed since 2017

Pablo Cortes

Appointed since 2017

Demelza Curnow

Appointed since 2019

Abigail Day

Appointed since 2018

Tom Earley

Appointed since 2012

Tom Eeles

Appointed since 2021

Hugh Elder

Appointed since 2019

Ile Ezeogu

Appointed since 2018

Neil Forte

Appointed since 2020

Harrison Gardner

Appointed since 2017

Dr Jodi Gardner

Appointed since 2017

Tamsin Gill

Appointed since 2020

Helen Holmes

Appointed since 2019

Denise Israel

Appointed since 2020

Abigail Jennings-Mitchell

Appointed since 2014

Craig Jones

Appointed since 2018

Emma Knight

Appointed since 2014

Mark Ledger

Appointed since 2017

Jane Malcolm

Appointed since 2018

Esther Male

Appointed since 2021

Justine Mensa-Bonsu

Appointed since 2012

Joanne O'Rourke

Appointed since 2017

Leanne O'Leary

Appointed since 2018

Vidette Ogden

Appointed since 2014

Robert Pragnell

Appointed since 2019

Peter Sansom

Appointed since 2017

Lauren Sharkey

Appointed since 2021

Gina Shim

Appointed since 2017

Nicole Shinnick

Appointed since 2018

Martin Sirakrov

Appointed since 2017

Dean Taylor

Appointed since 2014

James Taylor

Appointed since 2021

Stefan Trendafilov

Appointed since 2017

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