The process for submitting a claim is different depending on which company you have the complaint with.
Please select from the list below and then follow the instructions. Note that you will be logged out after 20 minutes.
Before making an application, please first check that the following conditions apply to your complaint:
CEDR will not be able to deal with your complaint if these conditions are not met.
If we deem that complaints have no real substance or are made only to create trouble for a company we will also refuse to deal with them.
Please click here if you have already downloaded and completed your claim form and are ready to submit it to CISAS.
Otherwise please continue to the 'Download claim form' section below.
Before continuing with your CISAS online claim, please first check that the following conditions apply to your complaint:
Please note that CISAS cannot deal with the following types of complaint: