Before making an application, please first check that the following conditions have been met:
What information do I need to submit my claim?
It is your responsibility to provide as much information/evidence as possible. You should submit a case when you have all your information and evidence ready.
Important Notice: The case management system will log you after 30 minutes of inactivity. Also, please note that if the company agrees to settle your complaint or an adjudicator awards you an amount, that this will be applied as a credit to your existing account. If you are no longer with the company you are complaining about, you will be able to ask for a direct payment.
If you have any questions please call us for guidance, Monday to Friday 9am to 5pm on +44 (0)20 7520 3814.