Help & Guides
Ark Insurance Group
Association of Residential Managing Agents (ARMA)
BLP Code for the Sale of New Homes
British Holiday & Home Parks Association
Build-Zone Structural Warranty Policies
Cars (The Good Garage Scheme)
Cavity Wall Installation (CIGA & IAA)
Consumer Code for Home Builders Independent Dispute Resolution
Consumer Code for New Homes
Domain Name (Nominet)
ICW Consumer Code for New Homes
Institute Of Residential Property Management (IRPM)
National Custom & Self Build Association (NaCSBA)
Postal Redress (POSTRS)
Private Healthcare Mediation
Regulator of Social Housing
The Glazing Arbitration Scheme
Water Redress (WATRS)
What is involved?
The scheme is independent of the developer and the warranty bodies and any matter referred to this scheme concerns disputes under the ICW Consumer Code for New Homes only. The adjudication will be independent and conducted by a trained independent adjudicator who must be a member of CEDR.
The scheme is applicable to complaints made within the first two years from completion of the New Home, in the event that a dispute arises between the buyer and the developer where agreement cannot be reached within 56 calendar days of the complaint being raised with the developer. Decisions reached under the scheme are not insured under the Structural Warranty.
What is the Proposed Decision?
The Adjudicator’s Proposed Decision sets out what they are minded to decide before it becomes final and allows both you and the Home Builder to comment one final time. This is only however for you and the Home Builder to clarify any points which you believe the Adjudicator may have misunderstood. You will not be able to introduce any new complaints at this stage. If you require an extension on the comments, this can be request and the adjudicator will decide whether or not to grant you an extension.
Please note that any comments made by you and the Home Builder at this stage will be shared between all parties.
About the Code
A copy of the ICW Consumer Code for New Homes is accessible here
Please note that we can only accept applications in English and the process is conducted in English only.
The process is conducted entirely in writing and all parties to a dispute will see all the evidence submitted by the other.
Cases must be completed within 90 days of the complete case file being received, as required by UK legislation. However, the average time taken to complete the process is generally considerably quicker. The parties will be notified once the complete case file is received by the adjudicator and the ADR procedure has commenced. For complex cases, they may take slightly longer than 90 days.
You are able to withdraw your application after you have registered your case with CEDR. However, once a decision has been issued, you are only able to accept or reject the decision.
The adjudicator will produce a written decision, which will be sent to you and the company. The adjudicator’s decision will outline to both parties details of how the outcome was reached.
If you decide that you do not agree with the adjudicator’s Final Decision, you are free to reject it and pursue your claim elsewhere if you wish. In this case, the adjudicator’s decision will not be binding on the company. Please note that the adjudication may be different from an outcome determined by a court applying strict legal rules and principles.
Consumers do not have to obtain independent advice or representation to access the service.
Complaints about CEDR
Complaints about CEDR
What if I have a complaint about CEDR?