Management team

John Munton

Director of Dispute Resolution Services

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John. P. Azzi

Head of Consumer Services

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Doug O'Neil

Head of Services

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Emma Batsa

Senior Manager - Customer Experience and Service Innovation

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Beverley Beckford

Appointed since 2017

Tom Earley

Appointed since 2012

Anthony Nelson

Appointed since 2017

Nicole Shinnick

Appointed since 2018

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