If you have an unresolved complaint with a telecommunications company, we're here to help. First, check our guidance pages to see what's covered by our service. Then, when you're ready, click the 'Make a complaint' button to download an application form.
CISAS is an Ofcom approved dispute resolution scheme which provides adjudication for the customers of communications companies when they are unable to resolve complaints directly with the company. The service is free of charge to customers as required by the Communications Act 2003.
We use a process known as adjudication to resolve disputes related to communication services including:
|Pay TV||Premium rate
If you cannot find any information you need, or would like any issues to be clarified, please call or email us for assistance.
CISAS currently adjudicates disputes related to over 200 companies in the UK.
To view the directory of companies we can help you with click here.
In achieving a fair and reasonable outcome for both parties, a CISAS adjudicator will: