Head of Consumer Services
John-Paul was appointed Head of Consumer Services in January 2018. He joined CEDR in July 2017 as Consumer Services Manager.
John-Paul graduated with a double degree in Law and Business (management) from the University of Technology, Sydney in 2009 and was admitted as a Solicitor of the Supreme Court of NSW in 2010.
Since 2009, he has worked at a number of Ombudsman offices as an Investigations Officer/Adjudicator and for the past 4 years as an Investigations Manager/ Lead Adjudicator, leading a number of teams to achieve organisational KPIs. John-Paul’s experience resolving disputes covers financial services, credit reporting, water, energy and gas matters. John-Paul’s background includes complaint handling, negotiation, conciliation, management, quality assurance and complaints review. John-Paul has also completed his Mediation training in Australia.
As part of his role, John-Paul is responsible for overseeing the service delivery, implementing strategies for the business plan and coaching and mentoring of the Consumer Services team. He also manages complaints regarding the level of service provided by CEDR in relation to its dispute resolution schemes.