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CEDR - Centre for Effective Dispute Resolution
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John-Paul Azzi

Head of Consumer Services

E-mail: info@cedr.com

John-Paul Azzi

John-Paul was appointed Head of Consumer Services in January 2018. He joined CEDR in July 2017 as Consumer Services Manager. 

John-Paul graduated with a double degree in Law and Business (Management) from the University of Technology, Sydney in 2009 and was admitted as a Solicitor of the Supreme Court of NSW in 2010. 

He has previously worked at a number of Ombudsman offices as initially an Investigations Officer/Adjudicator and then as an Investigations Manager/Lead Adjudicator, leading a number of teams to achieve organisational KPIs. 

He has over 10 years experience working in alternative dispute resolution (ADR), with experience resolving disputes covering financial services, credit reporting, water, energy and gas matters. John-Paul’s background includes complaint handling, negotiation, conciliation, adjudication, management, quality assurance and complaints review. John-Paul has also completed his Mediation training in Australia. 

As part of his role, John-Paul is responsible for overseeing the service delivery and operations of all the consumer schemes. He is also responsible for implementing strategies for the business plan, training and coaching the Consumer Services Team. Additionally, he manages complaints regarding the level of service provided by  CEDR in relation to its dispute resolution schemes.

Contact us

Calendar

25 Feb 2019 CPR & CEDR Advanced Mediation Skills Training - Washington D.C

27 Feb 2019 Advanced Negotiation Skills - Module 2 - London venue TBC

6 Mar 2019 Mediator Skills Training - London

15 Mar 2019 Mediator Skills Training Hong Kong - Hong Kong

News and articles

31 Jan 2019 Commercial Mediators could hold the key to International Peace (article)

10 Jan 2019 Paul Randolph (news)

6 Dec 2018 CEDR announces Alexandra Marks CBE as its new Chair (news)

30 Nov 2018 Spotlight on Isabel Phillips (news)

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