CEDR's Vision

Better conflicts result in better outcomes leading to a better world.

Consumer Disputes
Commercial Mediation
Training & Consulting
CEDR Foundation

01

Consumer Disputes

We provide independent alternative dispute resolution for consumers when they experience problems with a company and have exhausted their complaints procedure.

  • Evidence is weighed up by someone who is independent and impartial to CEDR and the company you have a dispute with.
  • If you have an unresolved complaint with a company that is covered by one of our schemes, we may be able to help you.
  • Industries we cover include flights (aviation), telecommunications (CISAS) and water & sewerage (WATRS).

Find out more

02

Commercial Mediation

CEDR specialises in the resolution of commercial disputes and deadlocked negotiations.

  • Mediation is a flexible process conducted confidentially in which trained neutral mediators assist people and/or organisations to work towards a negotiated agreement of a dispute.
  • We have experience across all sectors and with all types of conflicts, from small claims to disputes valued in the billions.
  • Mediation can be a far more effective – and a much cheaper – way of resolving issues.

Find out more

03

Training & Consulting

CEDR is the leading UK and European provider of conflict, negotiation and mediation training.

  • We offer a range of mediator skills, advocacy and awareness training programmes in addition to bespoke packages for organisations of all sizes.
  • We also provide consultancy services to assist with organisational change.
  • All are led by expert practitioners and can be tailored to sectors and individual clients.

Find out more

04

CEDR Foundation

The CEDR Foundation supports projects enabling the next generation of professional mediators and those with mediation skills.

  • Foundation activities complement our wider work and seek to bring about public benefit by addressing key areas of ADR development and reform.

Find out more

Skip to main content