If you have an unresolved complaint with a telecommunications company, we're here to help. First, check our guidance pages to see what's covered by our service. Then, when you're ready, click the 'Submit a Claim' button to download a claim form.
CISAS is an Ofcom approved dispute resolution scheme operated by the Centre of Effective Dispute Resolution (CEDR) which provides adjudication for the customers of communications companies when they are unable to resolve complaints directly with the company. The service is free of charge to customers as required by the Communications Act 2003.
We use a process known as adjudication to resolve disputes related to communication services including:
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If you cannot find any information you need, or would like any issues to be clarified, please call or email us for assistance.
CEDR currently adjudicates disputes related to over 200 communications companies in the UK.
From 21 November 2017 Ombudsman Services will handle complaints related Plusnet. CISAS will not be able to accept applications for adjudication related to Plusnet received after the 20 November 2017. You should continue to try and resolve any complaint you have with Plusnet, but if your complaint remains unresolved after 8 weeks, or Plusnet sends you a deadlock letter, Ombudsman Services can help. Please go to: https://ombudsman-services.org/sectors/communications/complain-now.
To view the directory of companies we can help you with click here.
In achieving a fair and reasonable outcome for both parties, a CEDR adjudicator will: