Important information

As of 23 September 2019, Thomas Cook has ceased trading. This applies to all of the companies in the Thomas Cook group, including Thomas Cook Airlines. In the circumstances, we are unable to accept new applications or process any existing cases already registered with our Aviation Adjudication Scheme. If a final decision has already been submitted on your case, we are unable to guarantee that Thomas Cook Airlines will comply with the decision. More information is also available on the CAA’s website (

About Us

We are an independent dispute resolution body that adjudicates disputes between passengers and subscribing airlines and airports in the United Kingdom.

Who we cover
We cover any flight that departs or arrives in the United Kingdom that is operated by an airline that subscribes to this CEDR Scheme. Please visit List of airlines and airports covered for which airlines and airports are represented by the scheme.

What is Adjudication?

To find out how the Adjudication process works see the Adjudication Process flowchart.

CEDR is a Civil Aviation Authority approved ADR provider.

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