Key Performance Indicators
WATRS has Key Performance Indicators on which it is measured.
| Performance Indicator | Target | Q1 | Q2 | Q3 |
|---|---|---|---|---|
| Decisions issued within 35 working days of Day Zero | 88% | 92% | 92% | 91% |
| Decisions issued 35 or more than 35 working days from Day Zero | <5% | 3% | 3% | 3% |
| Calls answered by staff within 1 minute | 90% | 99% | 99% | 99% |
| Cases where a company makes an application to set aside a Decision | <2% | 0% | 0% | 0.1% |
| Complaints made by customers about WATRS that lead to corrective measures | <1% | 0% | 0% | 0% |
| Performance Indicator | Target | Q1 | Q2 | Q3 | Q4 |
|---|---|---|---|---|---|
| Decisions issued within 35 working days of Day Zero | 88% | 92% | 94% | 92% | 92% |
| Decisions issued 35 or more than 35 working days from Day Zero | <5% | 2% | 3% | 2% | 3% |
| Calls answered by staff within 1 minute | 90% | 99% | 99% | 98% | 91% |
| Cases where a company makes an application to set aside a Decision | <2% | 0% | 0% | 0% | 0% |
| Complaints made by customers about WATRS that lead to corrective measures | <1% | 0% | 0% | 0% | 0% |
| Performance Indicator | Target | Q1 | Q2 | Q3 | Q4 |
|---|---|---|---|---|---|
| Decisions issued within 35 working days of Day Zero | 88% | 95% | 93% | 96% | 92% |
| Decisions issued 35 or more than 35 working days from Day Zero | <5% | 4.7% | 4% | 4% | 3% |
| Calls answered by staff within 1 minute | 90% | 99% | 99% | 99% | 99% |
| Cases where a company makes an application to set aside a Decision | <2% | 0% | 0% | 0% | 0% |
| Complaints made by customers about WATRS that lead to corrective measures | <1% | 0% | 0% | 0% | 0% |
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