Key Performance Indicators

Performance Reports

WATRS has Key Performance Indicators on which it is measured.

2019

Performance IndicatorTargetQ1Q2Q3Q4
Decisions issued within 25 working days of Day Zero88%100%99%98%N/A
Decisions issued 30 or more than 30 working days from Day Zero<5%0%0%0%N/A
Calls answered by staff within 2 minutes95%100%100%100%N/A
Cases where a company makes an application to set aside a Decision<2%0%0%0%N/A
Complaints made by customers about WATRS that lead to corrective measures<1%0%0%0%N/A

2018

Performance IndicatorTargetQ1Q2Q3Q4
Decisions issued within 25 working days of Day Zero88%96%100%99%99%
Decisions issued 30 or more than 30 working days from Day Zero<5%0%0%0%0%
Calls answered by staff within 2 minutes95%99%100%100%100%
Cases where a company makes an application to set aside a Decision<2%0%0%0%0%
Complaints made by customers about WATRS that lead to corrective measures<1%0%0%0%0%