WATRS has Key Performance Indicators on which it is measured.
| Performance Indicator | Target | Q1 | Q2 | Q3 | Q4 |
|---|---|---|---|---|---|
| Decisions issued within 25 working days of Day Zero | 88% | 100% | 99% | 98% | N/A |
| Decisions issued 30 or more than 30 working days from Day Zero | <5% | 0% | 0% | 0% | N/A |
| Calls answered by staff within 2 minutes | 95% | 100% | 100% | 100% | N/A |
| Cases where a company makes an application to set aside a Decision | <2% | 0% | 0% | 0% | N/A |
| Complaints made by customers about WATRS that lead to corrective measures | <1% | 0% | 0% | 0% | N/A |
| Performance Indicator | Target | Q1 | Q2 | Q3 | Q4 |
|---|---|---|---|---|---|
| Decisions issued within 25 working days of Day Zero | 88% | 96% | 100% | 99% | 99% |
| Decisions issued 30 or more than 30 working days from Day Zero | <5% | 0% | 0% | 0% | 0% |
| Calls answered by staff within 2 minutes | 95% | 99% | 100% | 100% | 100% |
| Cases where a company makes an application to set aside a Decision | <2% | 0% | 0% | 0% | 0% |
| Complaints made by customers about WATRS that lead to corrective measures | <1% | 0% | 0% | 0% | 0% |