Key Performance Indicators

WATRS has Key Performance Indicators on which it is measured.
Performance Indicator Target Q1
Decisions issued within 35 working days of Day Zero 88% 92%
Decisions issued 35 or more than 35 working days from Day Zero <5% 3%
Calls answered by staff within 1 minute 90% 99%
Cases where a company makes an application to set aside a Decision <2% 0%
Complaints made by customers about WATRS that lead to corrective measures <1% 0%
Performance Indicator Target Q1 Q2 Q3 Q4
Decisions issued within 35 working days of Day Zero 88% 92% 94% 92% 92%
Decisions issued 35 or more than 35 working days from Day Zero <5% 2% 3% 2% 3%
Calls answered by staff within 1 minute 90% 99% 99% 98% 91%
Cases where a company makes an application to set aside a Decision <2% 0% 0% 0% 0%
Complaints made by customers about WATRS that lead to corrective measures <1% 0% 0% 0% 0%
Performance Indicator Target Q1 Q2 Q3 Q4
Decisions issued within 35 working days of Day Zero 88% 95% 93% 96% 92%
Decisions issued 35 or more than 35 working days from Day Zero <5% 4.7% 4% 4% 3%
Calls answered by staff within 1 minute 90% 99% 99% 99% 99%
Cases where a company makes an application to set aside a Decision <2% 0% 0% 0% 0%
Complaints made by customers about WATRS that lead to corrective measures <1% 0% 0% 0% 0%
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