If you have an unresolved complaint with a postal services company, we're here to help. First, check our guidance pages to see what's covered by our service. Then, when you're ready, click the 'Submit a Claim' button to download a claim form.
The Postal Redress Service (POSTRS) is an independent alternative dispute resolution body, certified by Ofcom.
Our role is to adjudicate disputes between postal operators and their customers when complaints have not been resolved through the operators own procedures.
We will ask both the customer and operator to submit evidence related to the dispute. The evidence will be provided to a legally trained adjudicator who will issue a decision that will become binding on the operator, if the customer accepts the findings.
POSTRS is a free service for consumers.
A list of participating companies who subscribe to POSTRS can be found here.
If you cannot find the information you need or would like any issues to be clarified, please contact us for assistance.