Welcome to POSTRS

Submit a Claim

If you have an unresolved complaint with a postal services company, we're here to help. First, check our guidance pages to see what's covered by our service. Then, when you're ready, click the 'Submit a Claim' button to download a claim form.

Submit a Claim

Who are we?

The Postal Redress Service (POSTRS) is an independent alternative dispute resolution body, certified by Ofcom.

What do we do?

Our role is to adjudicate disputes between postal operators and their customers when complaints have not been resolved through the operators own procedures.

How does it work?

We will ask both the customer and operator to submit evidence related to the dispute. The evidence will be provided to a legally trained adjudicator who will issue a decision that will become binding on the operator, if the customer accepts the findings. 

How much does it cost?

POSTRS is a free service for consumers.

Which postal operators are covered?

A list of participating companies who subscribe to POSTRS can be found here.

Further assistance

If you cannot find the information you need or would like any issues to be clarified, please contact us for assistance.

by Ofcom

70 Fleet Street

T: 020 7520 3766
F: 0845 1308 117

“I would like to take this opportunity to say thank you for the professional and swift way you addressed this matter.”