19 Apr 2011
ABTA agrees new arbitration partner
ABTA has finalised an agreement with leading dispute resolution specialists CEDR Solve to take over the handing of its arbitration scheme starting from 12 July 2011. The new partnership will allow the Association to continue to offer the highest quality arbitration scheme at no extra cost to Members or consumers.
Charles Fachiri ABTA Consumer Affairs Manager said: “We are looking forward to working closely with CEDR Solve and I know their expertise will be of significant benefit as we continue to search for ways to improve our arbitration service both for ABTA Members and their customers.”
Gregory Hunt Director CEDR Solve and Client Relations said: “Arbitration is the ideal dispute resolution method to provide both sides with an independent, swift and affordable answer when there is disagreement over a holiday. CEDR Solve is privileged to take on this important service ensuring, on the rare occasions that something does go wrong on holiday, that British consumers are treated fairly and that the reputation of the Travel Industry retains its good name.”
For further information contact:
Sean Tipton, Senior Press Officer, tel: 020 3117 0513, Victoria Bacon Head of Communications, tel: 020 3117 0515, Mobile: 0754 592 7411. Out of Hours: Contact the Duty Press Officer via pager: 07659 190987
Notes to Editors:
ABTA – The Travel Association was founded in 1950 and currently has 1,351 members with 5,700 outlets. Members include travel agents, tour operators and support services right across the spectrum from small family-owned businesses to the largest tour operators.
ABTA is the largest travel association in the UK and its members provide 90% of the foreign package holidays in the UK as well as selling millions of independent travel arrangements.
CEDR Solve, Europe’s leading commercial mediation provider, is CEDR’s dispute resolution and prevention service and has managed over 16,000 dispute cases covering every industry sector and a wide-raging cross section of disputes and case values. Case studies are available on CEDR’s website – www.cedrsolve.com.