7 Jul 2011
ABTA revamp and relaunch Arbitration Scheme with CEDR
Improved scheme to benefit consumers and Members
With effect from 13 July ABTA announces today that it is revamping and improving its arbitration scheme in partnership with a new arbitration handler CEDR [Centre for Effective Dispute Resolution]. Administration of the scheme will be streamlined to ensure speedier and cost-effective processing for consumers and also offers substantial savings of up to £168 per case for ABTA Members.
Charles Fachiri ABTA Consumer Affairs Manager said: “This is the most significant overhaul of the ABTA Arbitration scheme in its 40 year history. Not only will we be able to manage cases faster but CEDR are also able to offer us substantial costs savings which we have been able to pass on to Members. This is a win-win situation for consumers and Members and I and my team are looking forward to working closely with CEDR.”
Gregory Hunt, Director of CEDR Solve said “We are delighted to have been chosen by ABTA to provide the revamped Arbitration Scheme. We have worked hard to improve the scheme, streamlining administration and cutting the cost of dispute resolution to parties. Whilst we are traditionally better known for our mediation services, this scheme demonstrates the breadth of services we offer in dispute resolution and we are looking forward to working with ABTA, its Members and their customers for many years to come.”
For the first time ABTA is also publishing a list and biographies of the arbitrators who will be making decisions on cases. This greater transparency will serve to enhance the scheme’s reputation for balance and lack of bias. Finally customers will be able to apply for arbitration up to 18 months after returning from their holiday up from the previous limit of 12 months.
For further information contact:
Sean Tipton, Senior Press Officer, tel: 020 3117 0513, Victoria Bacon Head of Communications, tel:
020 3117 0515, Mobile: 0754 592 7411. Out of Hours: Contact the Duty Press Officer via pager: 07659 190987
Notes to Editors:
ABTA – The Travel Association was founded in 1950 and currently has 1,351 members with 5,700 outlets. Members include travel agents, tour operators and support services right across the spectrum from small family-owned businesses to the largest tour operators.
ABTA is the largest travel association in the UK and its members provide 90% of the foreign package holidays in the UK as well as selling millions of independent travel arrangements.
CEDR Solve, Europe’s leading commercial mediation provider, is CEDR’s dispute resolution and prevention service and has managed over 16,000 dispute cases covering every industry sector and a wide-raging cross section of disputes and case values. Case studies are available on CEDR’s website – www.cedrsolve.com.