To contact or appoint Heather Allen, call CEDR on +44 (0)207 536 6060 or email firstname.lastname@example.org
Both in her mediation and facilitation work, Heather draws on broad experience gained in the oil industry, in advertising, publicity and marketing, and then as the managing editor of a small publishing company, as well as her legal training.
Heather was called to the Bar (Inner Temple) in 1977 and provided a free settlement negotiation and, where necessary, employment tribunal representation service for five years through NACAB. She then operated her own consultancy business, providing management development for teams, groups and individuals. Heather still works occasionally with Boards of Management and senior management teams. Most recently, during the last year, she has facilitated collaborative working between procurement teams across several NHS Trusts.
Her consultancy work included projects requiring consensus-building for such clients as national and international charities, churches, universities, Local Authorities, health organisations and commercial partnerships. She also assisted registered social landlords to develop creative approaches to problem-solving, and facilitated cultural audit and planning activities before, during and following mergers and acquisitions. A particular challenge for these businesses is to marry the demands of a not-for-profit ethos with the running of multi-million pound capital and revenue projects in a competitive market environment.
Heather is well known as a mediator trainer and coach and is the Head of CEDR Faculty. She works internationally, training and assessing mediators, and also working with experienced mediators on training and facilitation skills so that they can in turn provide training for local professionals. Her experience of working in different traditional social contexts, including in predominantly Muslim societies, adds a useful dimension to her mediation practice.
She also acts as a supervisor for experienced mediators and provides post-accreditation and advanced development for practicing mediators.
In addition to her training activities Heather also works regularly with the judiciary and other professionals in developing the wider use of mediation. She has worked as a consultant with jurisdictions abroad, such as Morocco, that are introducing mediation as part of their civil justice system.
- Full time commercial mediator
- Trainer in Conflict Resolution and Mediation
- Advocacy and dispute resolution service for claimants to the Employment and Benefits tribunals
- Called to the Bar (Inner Temple)
- Managing editor of a small publishing company
- Worked in the oil industry in advertising and publicity
- Management trainee Shell-Mex and BP
- University of London honours degree in English Language and Literature.
Other Dispute Resolution Experience
Over the years Heather has contributed to a number of mediation schemes - including for the Housing Ombudsman, the Central London County Court; CEDR/NCVO for voluntary and not-for-profit organisations, Age Concern and the Employment Services.
Heather is a trained community mediator and, as a volunteer, has mediated many community disputes.
Updated: July 2018