I started working at CEDR as a course manager two years ago when the CEDR Skills team was expanding due to the increasing number of training courses. The rise from 2012 to 2013 was 50% with over 150 courses in the UK and overseas.
CEDR has always offered a comprehensive range of programmes such as our internationally recognized Mediator Skills Training (MST) course, Negotiation, Conflict Management, Advocacy skills and many more. Our team is continuously improving and developing our programmes to meet our clients’ and different countries’ needs.
The majority of courses I have managed myself over the last two years have been international projects, taking place in Europe, Africa and Asia Pacific. A mediator skills training programme in Moldova just finished where we trained 18 professionals to become court mediators. These participants had the opportunity to take part in either English or Romanian speaking groups that demonstrates the flexibility and professionalism of our team of faculty.
As a Course Manager I’m responsible for the entire execution of a training course. My role involves project management, coordination and occasionally on-site supervision. I manage client relations from the initial contact until after the training course. Our open programmes are available to anyone, therefore I am in contact with individual participants who enrol on these courses. We also offer our programmes to organisations on an in-house bases, either following the syllabus of an open course or creating a bespoke training programme reflecting on conflict skills, roles, knowledge and processes.
In our CEDR Skills team all course managers have excellent organizational skills, the ability to plan ahead and anticipate potential problems. Flexibility and multitasking are essential skills in order to be able to coordinate several projects at once. As we work with a diverse range of people from all over the world self-confidence is key to deal with the diversity whatever this may be. The business language is English, however, our course managers speak seven different languages between them that may help build relationships with clients. We also need to accommodate certain counties’ religious customs as well as cultural differences when we work in the Middle East, Asia or Africa. Time difference between counties also could be an obstacle in communication when preparing for a training course.
The other, also very important side of my role is to work closely with faculty members. A good overview of faculty availability and regular follow-ups are very important to maintain relationships and form the best suitable team for each course. Our faculty do an exceptional work and deliver training courses sometimes under very challenging circumstances. A mutual support between the Skills Team and our faculty panel is therefore crucial.
Life as a Course Manager at CEDR is everything but boring. Every day is different with its challenges and rewards.