Tag Archives | Susanne Schuler

Mediators show us the Crack In The Wall that leads to the Secret Garden

In a recent book club novel* I came across a metaphor: “The crack in the wall that leads to the secret garden”. The author was alluding to a person seeing something of another world that provides them with an insight into a crucial issue. In the novel, it is only later the heroine comes to […]

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Crucial conversations – How to be effectively curious and positively vulnerable

When were you last truly empathic toward a work colleague or team member? When did you last articulate your needs and interests or were curious to learn about the unmet needs of your conversation partner? If your answer was ‘yesterday’ or ‘only last week’, well done! Feel free to stop reading now. If your answer […]

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Exchange Forum: The most difficult person in the room

People who never mediate don’t realise that while the process is highly effective, it isn’t always an easy option. Perhaps in mediation, even more than other situations, the difficult person can stand out as any combination of uncooperative, unwilling to participate, detrimental to the process of mediation, or even dangerous. In short, not conducive to […]

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Status, body language and culture in India: An interesting mix

Last week I was in Delhi, India delivering a programme on Managing Disputes and Difficult Conversation in the Boardroom with my CEDR colleague, Susanne Schuler. This programme has been developed over a number of years as a CEDR foundation project, in partnership with IFC/World Bank, and applies mediator techniques to upskill board members in resolving […]

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ABI: What are the three pillars of trust?

“The best way to find out if you can trust somebody is to trust them.” ― Ernest Hemingway In my last three conflict management training sessions I was confronted with queries about ‘trust’ or ‘lack of trust’ as a main issue and source of conflict and, when dealt with effectively, also as a form of […]

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