Tag Archives | Susanne Schuler

Values Across Borders

We’re living in a time were both possibilities and problems have no limits and borders. The more we are connected by technology and economic interdependence, the more we are connected through our challenges within that wider community. The solution of the global problems seems obvious: cooperation across borders. But borders are there for a reason: […]

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Mediators show us the Crack In The Wall that leads to the Secret Garden

In a recent book club novel* I came across a metaphor: “The crack in the wall that leads to the secret garden”. The author was alluding to a person seeing something of another world that provides them with an insight into a crucial issue. In the novel, it is only later the heroine comes to […]

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Crucial conversations – How to be effectively curious and positively vulnerable

When were you last truly empathic toward a work colleague or team member? When did you last articulate your needs and interests or were curious to learn about the unmet needs of your conversation partner? If your answer was ‘yesterday’ or ‘only last week’, well done! Feel free to stop reading now. If your answer […]

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Exchange Forum: The most difficult person in the room

People who never mediate don’t realise that while the process is highly effective, it isn’t always an easy option. Perhaps in mediation, even more than other situations, the difficult person can stand out as any combination of uncooperative, unwilling to participate, detrimental to the process of mediation, or even dangerous. In short, not conducive to […]

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Status, body language and culture in India: An interesting mix

Last week I was in Delhi, India delivering a programme on Managing Disputes and Difficult Conversation in the Boardroom with my CEDR colleague, Susanne Schuler. This programme has been developed over a number of years as a CEDR foundation project, in partnership with IFC/World Bank, and applies mediator techniques to upskill board members in resolving […]

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