Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st April 2020 - 30 April 2021.

1327 Number of respondents

Case Settled

34%
  • 0
  • 100
66%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

67%
  • 0
  • 100
5%
  • 0
  • 100
28%
  • 0
  • 100

For those who complaint was settled, the above data applies.

35%
  • 0
  • 100
65%
  • 0
  • 100

9%
  • 0
  • 100
35%
  • 0
  • 100
56%
  • 0
  • 100

91%
  • 0
  • 100
1%
  • 0
  • 100
8%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

44%
  • 0
  • 100
6%
  • 0
  • 100
50%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
3%
  • 0
  • 100
93%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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