Customer
Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st October 2021 - 31 October 2022.
545
Number of respondents
32%
- 0
- 100
68%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
77%
- 0
- 100
0%
- 0
- 100
23%
- 0
- 100
For those whose complaint was settled, the above data applies.
22%
- 0
- 100
78%
- 0
- 100
5%
- 0
- 100
33%
- 0
- 100
62%
- 0
- 100
81%
- 0
- 100
5%
- 0
- 100
14%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
34%
- 0
- 100
9%
- 0
- 100
57%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
4%
- 0
- 100
3%
- 0
- 100
93%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.