Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st April 2021 - 30 April 2022.

714 Number of respondents

Case Settled

36%
  • 0
  • 100
64%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

62%
  • 0
  • 100
0%
  • 0
  • 100
38%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

28%
  • 0
  • 100
72%
  • 0
  • 100

4%
  • 0
  • 100
38%
  • 0
  • 100
58%
  • 0
  • 100

85%
  • 0
  • 100
0%
  • 0
  • 100
15%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

43%
  • 0
  • 100
8%
  • 0
  • 100
49%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
1%
  • 0
  • 100
95%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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