Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st February 2020 - 28 February 2021.

918 Number of respondents

Case Settled

40%
  • 0
  • 100
60%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

63%
  • 0
  • 100
3%
  • 0
  • 100
34%
  • 0
  • 100

For those who complaint was settled, the above data applies.

28%
  • 0
  • 100
72%
  • 0
  • 100

6%
  • 0
  • 100
40%
  • 0
  • 100
54%
  • 0
  • 100

88%
  • 0
  • 100
0%
  • 0
  • 100
12%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

38%
  • 0
  • 100
6%
  • 0
  • 100
56%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

3%
  • 0
  • 100
2%
  • 0
  • 100
95%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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