Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st October 2021 - 31 October 2022.

545 Number of respondents
32%
  • 0
  • 100
68%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

77%
  • 0
  • 100
0%
  • 0
  • 100
23%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

5%
  • 0
  • 100
33%
  • 0
  • 100
62%
  • 0
  • 100
81%
  • 0
  • 100
5%
  • 0
  • 100
14%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

34%
  • 0
  • 100
9%
  • 0
  • 100
57%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
3%
  • 0
  • 100
93%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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