Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st July 2021 - 31 July 2022.

535 Number of respondents
34%
  • 0
  • 100
66%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

63%
  • 0
  • 100
0%
  • 0
  • 100
37%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

3%
  • 0
  • 100
33%
  • 0
  • 100
64%
  • 0
  • 100
77%
  • 0
  • 100
8%
  • 0
  • 100
15%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

36%
  • 0
  • 100
9%
  • 0
  • 100
55%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

3%
  • 0
  • 100
3%
  • 0
  • 100
94%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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