Customer
Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st February 2022 - 28th February 2023.
810
Number of respondents
41%
- 0
- 100
59%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
80%
- 0
- 100
5%
- 0
- 100
15%
- 0
- 100
For those whose complaint was settled, the above data applies.
52%
- 0
- 100
48%
- 0
- 100
8%
- 0
- 100
36%
- 0
- 100
56%
- 0
- 100
87%
- 0
- 100
3%
- 0
- 100
10%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
39%
- 0
- 100
7%
- 0
- 100
54%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
4%
- 0
- 100
2%
- 0
- 100
94%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.