Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st June 2020 - 30th June 2021.

3,756 Number of respondents

Case Settled

35%
  • 0
  • 100
65%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

74%
  • 0
  • 100
4%
  • 0
  • 100
22%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

44%
  • 0
  • 100
56%
  • 0
  • 100

13%
  • 0
  • 100
32%
  • 0
  • 100
55%
  • 0
  • 100

93%
  • 0
  • 100
1%
  • 0
  • 100
6%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

46%
  • 0
  • 100
5%
  • 0
  • 100
49%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

5%
  • 0
  • 100
3%
  • 0
  • 100
92%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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