Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st September 2019 - 30th September 2020.

1053 Number of respondents

Case Settled

39%
  • 0
  • 100
61%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

64%
  • 0
  • 100
7%
  • 0
  • 100
29%
  • 0
  • 100

For those who complaint was settled, the above data applies.

33%
  • 0
  • 100
67%
  • 0
  • 100

8%
  • 0
  • 100
38%
  • 0
  • 100
54%
  • 0
  • 100

91%
  • 0
  • 100
0%
  • 0
  • 100
9%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

41%
  • 0
  • 100
6%
  • 0
  • 100
53%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
4%
  • 0
  • 100
92%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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