Customer
Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st December 2020 - 31st December 2021.
877
Number of respondents
36%
- 0
- 100
64%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
65%
- 0
- 100
2%
- 0
- 100
33%
- 0
- 100
For those whose complaint was settled, the above data applies.
33%
- 0
- 100
67%
- 0
- 100
5%
- 0
- 100
39%
- 0
- 100
56%
- 0
- 100
76%
- 0
- 100
3%
- 0
- 100
21%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
45%
- 0
- 100
5%
- 0
- 100
50%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
4%
- 0
- 100
1%
- 0
- 100
95%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.