Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st August 2020 - 31st August 2021.

1,382 Number of respondents

Case Settled

30%
  • 0
  • 100
70%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

69%
  • 0
  • 100
5%
  • 0
  • 100
26%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

37%
  • 0
  • 100
63%
  • 0
  • 100

10%
  • 0
  • 100
32%
  • 0
  • 100
58%
  • 0
  • 100

92%
  • 0
  • 100
1%
  • 0
  • 100
7%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

46%
  • 0
  • 100
4%
  • 0
  • 100
50%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
2%
  • 0
  • 100
94%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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