Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st September 2020 - 31st September 2021.

858 Number of respondents

Case Settled

35%
  • 0
  • 100
65%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

61%
  • 0
  • 100
3%
  • 0
  • 100
36%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

34%
  • 0
  • 100
66%
  • 0
  • 100

6%
  • 0
  • 100
39%
  • 0
  • 100
55%
  • 0
  • 100

79%
  • 0
  • 100
2%
  • 0
  • 100
19%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

44%
  • 0
  • 100
3%
  • 0
  • 100
53%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
1%
  • 0
  • 100
95%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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