Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st - 31st May 2021.

298 Number of respondents

Case Settled

39%
  • 0
  • 100
61%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

64%
  • 0
  • 100
3%
  • 0
  • 100
33%
  • 0
  • 100

For those who complaint was settled, the above data applies.

37%
  • 0
  • 100
63%
  • 0
  • 100

9%
  • 0
  • 100
46%
  • 0
  • 100
45%
  • 0
  • 100

71%
  • 0
  • 100
5%
  • 0
  • 100
24%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

47%
  • 0
  • 100
5%
  • 0
  • 100
48%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

5%
  • 0
  • 100
1%
  • 0
  • 100
94%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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