Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st November 2019 - 30 November 2020.

826 Number of respondents

Case Settled

43%
  • 0
  • 100
57%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

59%
  • 0
  • 100
6%
  • 0
  • 100
35%
  • 0
  • 100

For those who complaint was settled, the above data applies.

29%
  • 0
  • 100
71%
  • 0
  • 100

7%
  • 0
  • 100
43%
  • 0
  • 100
50%
  • 0
  • 100

91%
  • 0
  • 100
0%
  • 0
  • 100
9%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

39%
  • 0
  • 100
6%
  • 0
  • 100
55%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

3%
  • 0
  • 100
6%
  • 0
  • 100
93%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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