Customer
Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st July 2021 - 31 July 2022.
535
Number of respondents
34%
- 0
- 100
66%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
63%
- 0
- 100
0%
- 0
- 100
37%
- 0
- 100
For those whose complaint was settled, the above data applies.
18%
- 0
- 100
82%
- 0
- 100
3%
- 0
- 100
33%
- 0
- 100
64%
- 0
- 100
77%
- 0
- 100
8%
- 0
- 100
15%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
36%
- 0
- 100
9%
- 0
- 100
55%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
3%
- 0
- 100
3%
- 0
- 100
94%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.