Customer
Satisfaction Survey

1019 Number of respondents

Case Settled

43%
  • 0
  • 100
57%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

74%
  • 0
  • 100
5%
  • 0
  • 100
21%
  • 0
  • 100

For those who complaint was settled, the above data applies.

53%
  • 0
  • 100
47%
  • 0
  • 100

Of the cases that went to Adjudication, the above data applies.

9%
  • 0
  • 100
41%
  • 0
  • 100
50%
  • 0
  • 100

89%
  • 0
  • 100
5%
  • 0
  • 100
6%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

47%
  • 0
  • 100
4%
  • 0
  • 100
49%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

3%
  • 0
  • 100
3%
  • 0
  • 100
94%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.