Customer
Satisfaction Survey

The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st February 2022 - 28th February 2023.

810 Number of respondents
41%
  • 0
  • 100
59%
  • 0
  • 100

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

80%
  • 0
  • 100
5%
  • 0
  • 100
15%
  • 0
  • 100

For those whose complaint was settled, the above data applies.

8%
  • 0
  • 100
36%
  • 0
  • 100
56%
  • 0
  • 100
87%
  • 0
  • 100
3%
  • 0
  • 100
10%
  • 0
  • 100

For those whose claim 'succeeded in full', the above data applies.

39%
  • 0
  • 100
7%
  • 0
  • 100
54%
  • 0
  • 100

For those whose claim 'succeeded in part', the above data applies.

4%
  • 0
  • 100
2%
  • 0
  • 100
94%
  • 0
  • 100

For those whose claim 'did not succeed', the above data applies.

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