Customer
Satisfaction Survey
The following statistics are taken from the CEDR Customer Satisfactory Survey.
This is annual data for the period dated 1st April 2021 - 30 April 2022.
714
Number of respondents
36%
- 0
- 100
64%
- 0
- 100
After your application was accepted by CEDR for review, did the company offer to settle your complaint?
62%
- 0
- 100
0%
- 0
- 100
38%
- 0
- 100
For those whose complaint was settled, the above data applies.
28%
- 0
- 100
72%
- 0
- 100
4%
- 0
- 100
38%
- 0
- 100
58%
- 0
- 100
85%
- 0
- 100
0%
- 0
- 100
15%
- 0
- 100
For those whose claim 'succeeded in full', the above data applies.
43%
- 0
- 100
8%
- 0
- 100
49%
- 0
- 100
For those whose claim 'succeeded in part', the above data applies.
4%
- 0
- 100
1%
- 0
- 100
95%
- 0
- 100
For those whose claim 'did not succeed', the above data applies.