Consumer Code for Home Builders Independent Dispute Resolution Scheme (CCHBIDRS)
Managed independently by Centre for Effective Dispute Resolution
The Consumer Code for Home Builders (“the Code”), applies to all Home Builders registered with the UK’s main new Home Warranty Bodies: NHBC; Premier Guarantee; LABC Warranty and Checkmate and consists of 19 Requirements and principles that Home Builders must meet in their marketing and selling of Homes and their after-sales customer service.
The Code is designed to improve the new home buying experience for customers by:
Providing a fair and independent dispute resolution service if things go wrong.
Until the Consumer Code was introduced, a home buyer who felt that they had a claim against their builder, as a result of their builder’s action or inaction, would have to have taken a case to court if the matter was not covered by their Home Warranty scheme.
Under the Consumer Code, not only are the builder’s responsibilities more clearly laid out, there is also a low-cost, speedy, independent dispute resolution scheme that will determine a builder’s responsibilities, without the customer having to take to legal action.
The scheme applies to complaints within the first two years from the start date of the home warranty cover and has a maximum award of £15,000.
You complete the application form and send it to us with your supporting documents. We send the Home Builder your claim and give them 15 working days to respond.
We send you the Home Builder's response and give you 5 working days to make any comments. The Adjudicator will prepare a written proposed conclusion to the dispute and both you and the Home Builder will have 10 working days to provide further comment on this "Proposed Decision".
The Adjudicator will usually issue the final Decision within 5 working days of receipt of yours and the Home Builder's comments on the Proposed Decision. You then have a period of six weeks to decide whether you wish to accept or reject the Adjudicator's Decision. You must tell us what you decide.