About the scheme

The National Health Service Mediation Scheme follows a successful pilot operated by CEDR in 2014/15 that proved mediation is an effective way of resolving disputes between patients and the NHS.

This service offers those parties involved in disputes, which are often highly emotive and have a large personal impact, the opportunity to have their dispute resolved in a way which allows for discussion of the impact felt by individuals in their lives and a settlement which can include more than just financial compensation.

Process

For more information on the process used in clinical negligence and personal injury liability mediation see the Resources tab below.

Parties can book a mediator using any of the following options:

  • Book directly through CEDR's Online Case Management System, 'CEDR Key' - If the parties agree on the date and mediator.
  • Request a recommendation from CEDR for a mediator or assistance in setting up the mediation process, using CEDR Key or by calling one of our experienced advisors on 020 7536 6060.

For more information on how mediation works in these matters and some of the benefits of the process, please view the following resources below:

Case study 1

Case study 2

CEDR developed a specialist mediator panel for this service. Mediators are drawn from a range of backgrounds and are all accredited by CEDR and approved by NHS Resolution.

Having been involved in mediating these cases since the beginning of this service, our mediators have collectively mediated hundreds of medical negligence cases. CEDR will allocate mediators according to their suitability for each case from the following list:

  • Heather Allen
  • Tony Allen
  • Stephanie Bown
  • Stephen Bate
  • Jo Cavell
  • Gillian Caroe
  • Fiona Colquhoun
  • Jeremy Connell
  • Dorcas Crawford
  • Deborah David
  • Lisa Drake
  • Charles Feeny
  • Tracey Fox
  • Neil Goodrum
  • Alan Jacobs
  • Isabel Phillips
  • John Quilter
  • Jason Reeves
  • Chula Ruspasinha
  • Susanne Schuler
  • Richard Schaverien
  • Kevin Smyth
  • Beverley Vara
  • Caroline Sheridan