Managed independently by Centre for Effective Dispute Resolution
The Independent External Complaints Review Service operated by CEDR Services, forms part of the Regulator of Social Housing (RSH’s) approach to handling complaints about RSH.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
Is managed by the team at RSH to which the complaint relates. You should complain no later than 3 months after you became aware of the problem, or should reasonably have become aware of it.
If you’re unhappy with the way RSH handled your complaint at stage 1 you can escalate it to their legal services team as an independent review of the original complaint. This should be within 3 months of receiving a response to stage 1.
If you’re still unhappy with RSH’s response you can refer it to us and we will carry out an independent review. Complaints that are referred to CEDR later than 3 months after the RSH's final response to the complaint cannot be dealt with. If you are still not satisfied, you can ask your MP to take your complaint to the independent Parliamentary and Health Service Ombudsman to review the handling of your complaint.