Performance Reports

WATRS has Key Performance Indicators on which it is measured:

2018
Performance Indicator Target Q1 Q2 Q3 Q4
Decisions issued within 25 working days of Day Zero 88% 96% 100% 99% 99%
Decisions issued 30 or more than 30 working days from Day Zero <5% 0% 0% 0% 0%
Calls answered by staff within 2 minutes 95% 99% 100% 100% 100%
Cases where a company makes an application to set aside a Decision <2% 0% 0% 0% 0%
Complaints made by customers about WATRS that lead to corrective measures <1% 0% 0% 0% 0%
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