About Us

We are an independent alternative dispute resolution body, certified by Ofcom. Our role is to adjudicate disputes between postal operators and their customers when complaints have not been resolved through the operators own procedures.

If you have an unresolved complaint with a postal services company, we’re here to help. First, check our guidance pages to see what’s covered by our service. Then, when you’re ready, click the ‘Submit a Claim’ button to download a claim form.

View the list of participating companies who subscribe to POSTRS.