Mediator Skills Training - UK and International

This is a five-day programme covering the skills you need to mediate commercial disputes effectively. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

It’s easy to take part, as we hold regular programmes throughout the world during the year, including in London, Dublin and Hong Kong. We are also able to offer in-house training.

In addition, we work with like-minded organisations to deliver the course elsewhere in Europe, including Paris and Barcelona. 

CEDR is registered with the Civil Mediation Council as a Commercial and Civil mediation provider and fulfils the Council's set standards of training, CPD and administration.

CEDR Mediator skills training is a five-day programme covering the skills you need to mediate commercial disputes effectively. It takes place regularly in multiple countries. The course includes assessment for CEDR Accreditation, internationally recognised as the standard of excellence for mediators.

  • Anyone responsible for resolving commercial disputes
  • Managers and executives in commercial, public and voluntary sectors
  • Lawyers, accountants and professional advisers
  • HR managers, trainers, union representatives and policy advisors
  • Complaints handlers and customer services representatives
  • Healthcare and education professionals
  • Service providers wanting to develop dispute resolution systems
  • Internationally-recognised accreditation: CEDR mediator accreditation is seen as the gold standard. There are currently around 7,000 CEDR-accredited mediators in 25 countries.
  • Practical approach reflecting latest thinking: All our trainers are active mediators. As CEDR mediators work with some 700 cases per year, the organisation is uniquely placed to pick up key issues and changing approaches and translate these into our training.
  • Uniquely experienced experts: As the most experienced body of mediation trainers in the world, CEDR trainers are experts in adult learning, ensuring an interactive and engaging course throughout.
  • Extensive coaching and feedback: Course evaluations over the last 20 years consistently rate the level of group coaching and 1-to-1 feedback given to participants as one of the most valuable aspects of our courses.
  • A head start: Even before the course begins, participants can access all learning materials, the Mediation Handbook and our online mediation simulator.
  • More teaching: CEDR courses provide the highest amount of direct teaching hours in the market.
  • Ongoing support and observations: In the year following their accreditation, mediators are invited to attend four 2-hour professional development seminars to learn advanced techniques in mediation.
  • Mediation observation: To increase exposure to real-life disputes, course graduates who sign up to CEDR's Mediator network, The CEDR Exchange, are eligible to observe a mediation with one of CEDR's panel mediators.
  • Proven success: Professionals across countless sectors have benefited from CEDR training.

Main Topics


Mediation Handbook and Simulator

Before you start the course, prepare by reading the CEDR handbook and practise mediating using CEDR's unique online Mediation Simulator.

Day 1.

Teaching & Practice Day

We start with theory, process and key skills in the early phases of mediation. Sessions include: phases of mediation, preparation, mediator opening, what and how to explore, active listening skills, and managing emotions.

Day 2.

Teaching & Practice Day

This covers theory, process and key skills in the later phases of mediation; bargaining and concluding. Sessions include: managing offers, negotiation skills, dealing with deadlock, reality testing, and ethics.

Day 3.

Coaching & Practice Day

We mediate a case throughout the day in groups. Each participant receives extensive coaching, plus 1-2-1 feedback. 

Day 4.

1st Assessment Day

Practical assessment, with every participant mediating once and with more 1-2-1 feedback. Cases focus on the earlier phases of mediation.

Day 5.

2nd Assessment Day.

Practical assessment, with every participant again mediating once and further 1-2-1 feedback. We look at three cases, focusing on the middle and later phases of mediation.

You will be able to:

  • Settle disputes effectively – in days rather than months, saving vital management time.
  • Add value to commercial disputes – by finding commercial solutions to commercial problems.
  • Manage the mediation process and facilitate advanced negotiation.
  • Advise others on the features and uses of other effective dispute resolution techniques.

Course Managers

Here are the Course Managers who may work with you on your Mediator Skills Training course