About Isabel Phillips

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You are not alone: separating people and problem

What to do when a disputant can’t make a deal or ‘face up’ to reality The landmark negotiation book ‘Getting to Yes” (by Roger Fisher and William Ury) talks about the importance of separating the person from the problem. This is of course a nice idea, but the reality for most of us is that […]

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Conflict Management: Ethiopia

Conflict Management: Ethiopia

I have just returned from three weeks of work with one of the major UN agencies. The aim is to change the culture across the organisation to encourage internal conflict to be managed proactively. CEDR have conducted train the trainers for a group of staff drawn from operations across the world and are now working […]

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