The Centre for Effective Dispute Resolution (CEDR) is one of the largest full service ADR providers in Europe. Over the last 28 years we have dealt with over 300,000 parties in commercial disputes and helped to resolve over 100,000 consumer complaints across multiple sectors. For further information on joining a CEDR Consumer Dispute Resolution scheme read our summary sheet here.

Consumer redress

We provide business to consumer dispute resolution solutions for businesses, central and local government and trade bodies who have registered for our services. Each service is designed in collaboration with stakeholders to ensure the solution is fast, effective and provided at a sustainable cost. We are certified by the Chartered Trading Standards Institute, Ofcom and the Gambling Commission to provide ADR for regulated and non-regulated industries.

Four logos - Chartered Trading Standards Institute, Ofcom, Gambling Commission and Civil Aviation Authority

Services provided include:

Adjudication: The dispute reviewed by a qualified, legally trained, adjudicator who issues a written decision. If the customer accepts the findings of the adjudicator the decision is binding on the company but if the customer decides not to accept the decision the decision has no effect and the customer may refer their dispute to the courts.

Arbitration: Arbitration is legally binding under the Arbitration Act 1996 and provides for a review of the dispute by an independent qualified arbitrator who will publish an award that can be enforced in the courts if necessary.

Complaint review: Independent assessments of an organisations handling of a complaint.

Conciliation: A process of facilitated dialogue between the customer and the company, conducted by an accredited CEDR mediator, aimed at resolving disputes through a negotiated settlement.

Commercial dispute resolution

CEDR are experts in the resolution of disputes and deadlocked negotiations of all shapes and sizes from small claims to disputes valued in the billions. For more information on commercial ADR please visit our Commercial ADR Website.

Consumer schemes for businesses

CEDR provides ADR services to thousands of organisations and individuals each year. We work with the stakeholders to develop carefully designed schemes that meet the requirements of specific industries. Over the last 25 years CEDR has tailored dozens of schemes for UK government departments, industry trade bodies and individual companies.

We are currently providing UK Government Schemes for:

  • Department of Education (Ofsted)
  • Department of Energy and Climate Change
  • Homes England
  • Ministry of Justice (Court of Appeal)

We are currently providing trade body schemes for:

  • Angus Trading Standards
  • Independent Sector Complaints Adjudication Service (ISCAS)
  • Chartered Institute of Management Accountants
  • Confederation of Passenger Transport
  • Consumer Code for Home Building
  • Motor Codes
  • FENSA
  • Glass and Glazing Federation
  • Institute of Professional Willwriters
  • National Association of Funeral Directors
  • Renewable Energy Consumer Code
  • Resort Development Agency
  • Water UK

Thousands of organisations throughout the UK use CEDR consumer schemes to resolve deadlocked complaints including:

Anglian Windows, BA Holidays, Camelot, Co-op Funeralcare, Northumbrian Water, Royal Mail, Thames Water, Thomas Cook, TUI, United Utilities, Virgin Media, Welsh Water, Yahoo! and Yorkshire Water

Contact us

If you would like further information on the services we provide please contact us on applications@cedr.com