The Independent Reviewer is not based at CEDR, nor are they part of that organisation. There are two aspects to the Independent Reviewer’s role.

  • They can consider individual complaints about certain aspects of the level of service provided by CEDR
  • They conduct overall reviews of service complaints and produce an interim and an annual report which will be published on this page.

The Terms of reference for the Independent Complaint Reviewer can be found below:

Print Friendly, PDF & Email